SOC Engineer

Bristol
Just Eat

Just Eat is known throughout the UK as a great way to get food delivered to your door, but behind that enterprise is a team of highly skilled techies exploring every possible way to get you the food you want as easily as possible.

This includes developing automated takeaway-delivery robots, chatbots that uses machine learning to guess what type of food you may want from your facial expression, Apple TV applications that let you split the cost of your takeaway between friends, Alexa apps, Hololens apps, Xbox apps, Virtual reality experiences – you name a cutting-edge technology, and Just Eat is exploring the possibilities the tech can offer the food-ordering community.

The company also has a big commitment to open-source technology [https://tech.just-eat.com/open-source/]. As Just Eat says on its website, “Just Eat is constantly innovating and every now and again we come up with something super neat that we can’t find an ‘out-of-the-box’ answer to; which we would like to contribute back to the community in the hope of solving some more of those common problems.”

The Just Eat tech team pride themselves on experimentation and learning from failure. As Craig Pugsley, Just Eat’s Principal UX Engineer says, “We have a wonderfully liberating principle of failing early and failing fast; it’s our job to fail those nine times so that we can get to that one time that is the absolutely killer success.” So, if you are interested in product research using the some of the most innovative technology tools out there, Just Eat’s Bristol R&D department want to hear from you.

Technology

It’s our job to understand and serve the Just Eat customer. Who are the people that come to Just Eat to buy their meals online? What do they need? What can we do to make their experiences better? Our Technology department is revolutionising the way people interact with food online every day by exploring new channels, such as voice-controlled ordering and virtual reality. Our team also collaborates with other internal departments to make sure our products and tech are tailor made from top insights and industry expertise.

The opportunity

Position:    SOC Engineer

Reports to:  Sarah Laban

Location:    Bristol

The Opportunity

The Service Operations Team are responsible for the primary operation & availability of JUST EATs platforms and services around the world. The team are responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk.

Based in our Mission Control centres in Bristol, Kyiv & Winnipeg the SOC Team work in a 4 on 4 off shift pattern to ensure that we have cover during our peak trading periods in all the markets we operate in.

You’ll be working as part of the Platform & Reliability Engineering department to help define and shape the future of our platform and services. You’ll operate global AWS Platforms at scale, we’ll provide the training and support to help you do that.

Key Responsibilities

As a  SOC Engineer (SOC), you’ll be responsible for:

  • Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
  • Accurate Escalation of incidents when required
  • Communication of production issues to key stakeholders
  • Troubleshooting, reproducing and mitigating issues in our production environments
  • Incident management of high severity issues impacting our sites and services 24 by 7
  • Creating automation and tooling for the SRE team to improve our processes
  • Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production
  • Supporting service prior to go-live through pre-launch reviews
  • Participating in Wargames to test our operational response and Identify areas of weakness in our platforms.

Your Profile & Experience

Required Skills:

  • Incident Management experience
  • Strong Troubleshooting, problem-solving and investigative skills
  • Experience operating a production environment
  • Excellent communication skills
  • Experience of working in an agile environment to deliver software
  • Experience of Scripting / Automation

You’ll have an advantage if you’ve:

  • Worked with C# .net, Java, Python, Ansible
  • Experience of ELK, Splunk, Prometheus, Graphite, Grafana
  • Experience of AWS or Other cloud providers
  • Used APM Tools in production before
  • Operated a production Windows or Linux Environment
  • Experience of working in an Agile Environment
  • Worked a shift pattern before

Required skills and experience

Why work at Just Eat Takeaway.com? 

Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We’ve built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries – with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

To apply for this job please visit careers.just-eat.com.

Job details

Salary:
Hours:
Benefits:

Skills required

Perks & benefits

Bike Loan
Casual Dress
Crèche
Dental Benefits
Private Health
Team Outings
Gym Discount