Our mission is to ‘help people save and invest with confidence’. We are looking for great people to join us, so please come and invest in YOUR future at HL.
JOB TITLE: Service Desk Analyst
CAREER DEVELOPMENT PATH: Service Delivery
REPORTING TO: Service Desk Team Leader
Key Technologies: Active Directory, MS Exchange, Windows 10, MS Office, TOPdesk
The IT Service Desk is the single point of contact for all IT requests and issues. You will be supporting all Hargreaves Lansdown colleagues and the wide range of applications used including a number of bespoke systems and SaaS products.
The IT Service Desk is made up of two teams, both of which you may be asked to cover:
Access Team are responsible for ensuring colleagues have the required access to all IT systems, seeking authorisation when required and creating and amending access. This team is also responsible for Starters, Leavers & Transfers as well as allocating software licenses. System access is key security control for safeguarding both HL and client data, meaning all processes are audited.
Service Desk Incident Team are responsible for providing first line support for all issues and requests raised with IT. Following the incident management and request fulfilment processes, the Service Desk aims to resolve 60% of all calls logged and resolve 63% of these calls within an hour.
As a member of the IT Service Desk, you will have exposure to a multitude of internal and SaaS systems and support tools including Active Directory and Exchange.
You will enjoy working in a dynamic, fast paced, professional environment and should have excellent customer service skills and broad knowledge of IT. Be confident, friendly and approachable with a good telephone manner and able to communicate with colleagues who have varying IT Knowledge. Having an eye for detail and accuracy is essential.
WHAT’S ON OFFER?
We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t tick every box. If you’re excited about working for us, and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need!
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.
Please note, we are unable to provide employment sponsorship to candidates.