The programme
Our Product Support team are the best users of Graphcore’s Intelligence Processing Units (IPUs). As a Graduate Product Support Engineer you’ll be helping our customers achieve new capabilities and solve the latest problems in machine learning.

What will you be doing?
As a graduate within our Customer Engineering team you’ll support some of the world’s top machine learning innovators at deep learning research groups, academic institutions, innovative machine learning start-ups, leading automotive companies, and at some of the world’s largest cloud and internet companies.

With an aptitude for trouble-shooting and its evolution, from the basic symptoms through analysis and resolution with code fixes, work-arounds, improved documentation, examples, and collaboration with other teams, you’ll learn to excel in decoding complex technical and varied problems.

Working with cutting-edge software developers in the latest C++ and Python machine learning frameworks, you will develop a deep understanding of the IPU architecture and the associated software tools. Along the way you’ll develop your skills and experience with self-paced learning and have the opportunity to undertake placements in other teams.

Throughout the programme you’ll be supported with formal training, a buddy and a mentor.

What do you need to have?

We’re looking for problem solvers that excel in decoding complex technical challenges. With a desire to learn, work and develop in a technically challenging, fast moving environment you’ll also be;

  • On track for a high 2:1 or above in a STEM discipline with a flair for problem solving
  • Able to evidence your technical skills such as C++ or Python, for example through projects or previous work experience
  • An excellent communicator with strong team-working and interpersonal skills, able to thrive in a customer-facing environment
  • Highly motivated, action-oriented and a self-starter, demonstrated through extra-curricular activities or hobbies beyond your studies
  • Passionate about the field of AI with a keen interest to continue learning
  • Some experience with, or willingness to learn about, Tensorflow, MxNet, Caffe, Caffe2, Torch, and/or PyTorch would be beneficial but not essential

In addition to a competitive salary we also offer a generous pension scheme and all employees receive share options, giving everyone a stake in the future success of the business. To support your well-being we provide health insurance, life cover and an employee assistance programme.

Our centrally-located Bristol office provides a well-stocked kitchen with healthy food, drinks and snacks and our very own barista. We have an active social scene too – from cycling, yoga, running and football right through to a board game group.

Job details


Skills required

Perks & benefits

Free Food
Bike Loan
Flexible Working
Free Coffee
Good Pension
Share Scheme
Work From Home