Customer Support Representative

  • Full Time
  • Bristol

    Job Title : Customer Support Representative
    Role : Full time office based 
    Location: Bristol
    Salary: Up to £24,000 D.O.E

    We are in need of a Customer Support Representative in our Customer Success department based in our central Bristol office.

    Customer Success is not just another word for ‘Customer Support’, it’s a wider view focused on helping the company get success from customers (through conversion, cross sells and advocacy) and the customer getting success from us (through training, help articles and support).

    We always treat our customers as people, not numbers or logos and we need people who are willing to be themselves, no reading from a script or plan. Being human is a necessity!

    What You Will be Doing:

    As a Customer Support Representative, you will play a key role in the success of Signable’s customer base.

    • Signable is an electronic signature software provider that makes contract signing easy.
      You will drive usage and lifetime value by supporting our entire customer base when they have questions or issues relating to their service with us.
    • You will act with urgency when it comes to customer queries and issues.  Responding to customers via LiveChat, phone and email.
    • You will be working very closely with our Product Team and Customer Success Managers to ensure all customer issues are resolved.

    Focus Areas:     

    • Partner with our customers to effectively resolve issues through phone, email and chat.
    • Answer how-to questions and help customers navigate the Signable Platform.
    • Relentlessly serve as the customer advocate to Signable ensuring customer satisfaction.
    • Collaborate with product and success teams to maximize customer satisfaction.
    • Increase lifetime value through customer satisfaction and NPS scores.
    • Respond to customer queries with urgency.
    • Develop deep knowledge of the Signable software.
    • Provide feedback to your leaders on product enhancement requests from the customer base.

    Essential Skills ·

    • Excellent English Communication (written and verbal) skills
    • Collaboration across teams ·        Are self-motivated and eager to learn
    • Adapt quickly to changing priorities and customer needs
    • Interested in building technical and API skills.
    • Find problem solving fulling and challenging
    • Ability to work across different communication channels, including phone, email and live chat
    • Can manage their own workload with tenacious attention to detail
    • You can perform well under pressure, with outstanding organisation and ability to prioritise.
    • Loves helping people

    What you will get in return  

    • Unlimited holiday time
    • Budget available for personal training and improvement including conferences, training, hackathons and resources.
    • Technology, any technology you need to do your best work.  You just need to ask!

    Company overview

    DOMO is a company based in the centre of Bristol, focused on building products that help make the traditionally difficult, simple.  We are a passionate group, dedicated to making work fun.  Our key values are so important to everyday life at Domo that they were moulded directly from the team and are a vital part of our culture. Trust and ownership are two of our favourite words and you’ll soon love them as well. From day one, you are given full responsibility and trust to carry out your job. Own it at Domo. You will be joining a fast-paced company who take risks but ensures everything we produce is amazing.  We are growing quickly with lots of opportunity for advancement!

    What We Value

    Getting stuff done, including people, being adults and progressive are just a few of our cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Collaboration is a trait we look for, with the ability to work with others as well as independently, if needed. Above all, be human, both to our customers and each other.  The way we treat our customers is one of the main reason’s companies pick us over our competitors. And so, we need someone who’s going to live and breathe our products in order to really help our customer’s businesses.  We believe that innovative thinking and the power of tech means there are no limits. This combined with our energetic, productive and intuitive team means we’re looking for the right person (or people) to join us and keep the business moving in its successful direction.

    To apply for this job please visit domogroup.bamboohr.com.

    Job details

    Salary:
    £24,000 D.O.E
    Hours:
    Benefits:

    Skills required

    Perks & benefits

    Casual Dress
    Free Coffee
    Wellness Programmes
    Work From Home
    Unlimited Holiday
    Team Holiday
    Team Outings
    Shower
    Performance Bonus
    Pet Friendly
    Optician Benefits
    Subsidised Learning
    Gym Discount
    Good Pension
    Free Food
    Flexible Working
    Employee Discounts
    Diversity Programme
    Dental Benefits
    Bike Shed
    Bike Loan