Customer Experience

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.

We’re developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

Our CX Mission: To do everything possible to empower customers to unlock the full potential of Curve by offering an honest, personalised experience and advocating for their needs.

We’re looking for an exceptional candidate to support our most important asset, our customers. CX Advisors here at Curve strive to do everything possible to support our customers while building their trust and company loyalty. The key role responsibilities include answering inbound customer queries via email and sometimes by phone, capturing feedback, and exploring solutions for technical and legal queries.

This is a great opportunity to get first hand experience at a ground-breaking mobile FinTech startup and be a part of its success, as well as learn new skills from an awesome team of people, and make your mark on how Curve engages with its customers.

What your day will involve:

• You’ll respond to customer enquiries via our ticketing system and later using Salesforce
• You’ll need to keep on top of changes to processes and product features by reading through the latest updates
• You may have an ‘on-call’ shift where you’ll speak to customers who get in touch over the phone
• You’ll be on the lookout for ways to improve the support process, or feedback to the product team to improve the product itself
• You’ll complete investigative work on customers’ accounts and help troubleshoot their problems
• We have a collaborative culture so over time, you’ll be expected to support others by reviewing a variety of tickets

• Be enthusiastic about being part of a team who seeks to change the way people interact with financial services
• Enjoy taking complete ownership of your work
• Able to recognise and get to the root cause of acustomer’s problem, and adjust your tone to fit the situation
• Have experience speaking to customers over the phone
• Be excited to learn everything you can about a complex ground-breaking product, from payment processing to fraud, from financial regulations to brand and marketing, and everything in between
• Be collaborative in everything you do and not be afraid to ask for help
• Strong problem-solving skills