Application Support Analyst

  • Full Time
  • Bath

    The Role

    We’re looking for bright sparks who are dedicated, great at communicating and committed to problem solving.

    You’ll support Pure Planet’s members by providing technical support for our users and systems. The ideal analyst will take ownership, be flexible and have great attention to detail.

    Main responsibilities will include:

    ⭐️ working with our users and technical teams (devops, design and development) to understand technical issues and drive them to resolution;

    ⭐️ managing service and change requests on our systems;

    ⭐️ administration of joiner, change and leaving processes; which includes configuring laptops and setting up users on various systems;

    ⭐️ managing our 3rd party suppliers to resolve issues to SLA. Raising issues with their support teams and managing them to conclusion;

    ⭐️ managing the provision and upgrades to our cloud based server architecture;

    ⭐️ Managing the resolution of any security incidents with our 3rd parties and our outsourced security team.

    ⭐️ maintaining comprehensive knowledge of Pure Planet’s product and purpose. Be passionate about our mission!

    You’ll be working with our small tech team, a few of our key partners, and reporting to our CTO.

    The Person

    You’ll be joining our planet at an early stage –  many exciting developments are planned and the role may evolve into diverse areas and functions. You will be able to adapt to change and love doing things differently. You’ll have the opportunity to help develop our proposition with your creative approach to problem solving and natural sense of curiosity. A passion for sustainability and the environment is desirable!

    If you have:

    ⭐️ 3+ years experience in supporting digital solutions across apps, web, middleware,  and cloud based systems;

    ⭐️ experience in managing AWS environments (spinning up and decommissioning instances, route 53 changes, whitelisting IP addresses).

    ⭐️ experience in Windows Server and workstation and Active Directory – user management, printing, installation of software on laptops and servers.

    ⭐️ experience in UNIX command line skills.

    ⭐️ knowledge of networking, FTP, SSH, DNS, Proxy.

    ⭐️ familiarity with Service desk tools and ITIL based processes. Jira skills if possible..

    ⭐️ experience in Google G Suite – creating users, groups, updating permissions, printing.

    ⭐️ familiarity with remote working software such as Open VPN.

    ⭐️ an inquisitive attitude with the ability to constructively challenge others;

    ⭐️ excellent verbal and interpersonal skills;

    ⭐️ a flexible approach, require minimal supervision, and have the ability to multitask;

    ⭐️ experience working with multiple priorities and deadlines; and

    ⭐️ the more knowledge or experience in the following areas the better: Mobile applications; web based systems; Salesforce; AI and automation; AWS; middleware; and billing and charging in the utility sector

    then come and join our Planet.

    This is us

    We’re Pure Planet — the digital, renewable energy supplier. We’re here to make renewable energy affordable and available to all. We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. If you want to make a difference in the world, Pure Planet is for you: it’s sustainable, built around the need for change, and to protect our environment. It also operates in one of the most rapidly-changing markets in the UK and uses smart technology and a shared community to deliver a unique service to our members.

    We’re committed to enabling our members to save money on their energy bills in a sustainable way as possible. We wish to encourage the uptake of renewable technologies that meet the Pure Planet values of Smart; Sustainable and Shared.

    We launched two years ago and have grown rapidly. We’re a top-ranking three-star Best Companies to Work For 2020, featured in the Sunday Times Tech Track Ones to Watch 2019, and a Which? Recommended Energy Provider 2020. We’re a Disability Confident and Living Wage employer, and a signatory to the UN Global Compact. Pure Planet has modern, spacious office in central Bath, five minutes-walk from the train station.

    The Benefits

    Contributory ethical pension scheme

    ⭐️ Private medical insurance

    ⭐️  Health cash plan

    ⭐️ Electronic stand up desks throughout the office

    ⭐️ Dog-friendly workplace

    ⭐️ Free breakfast and fruit

    ⭐️ Life assurance

    ⭐️ Unlimited holiday

    ⭐️ Cycle to work scheme

    ⭐️ Electric car scheme

    ⭐️ Season ticket loan

    ⭐️ Carbon offset commute to work

    ⭐️ Social events

    ⭐️ Discounted shopping benefits

    ⭐️ Professional development

    ⭐️ Opportunity to influence our proposition and shape our company

    ⭐️ Working with the rest of the lovely team at Pure Planet

    We celebrate diversity and know that it’s critical for our success at Pure Planet. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you.

    If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.

    We review CV’s as we receive them and interview as soon as we receive good applications. We don’t use closing dates. So, please apply as soon as possible to avoid missing out on this role.

    Job details


    Skills required

    Perks & benefits

    Private Health
    Unlimited Holiday
    Good Pension
    Flexible Working
    Travel Loan